Documentation
Technical reference for LabServices.
Configuration, integration options, and reference for administrators and technical users. For step-by-step user guides, see Get Started.
Overview
Lab Services is a cloud-hosted app. No installation required. Accessible via web browser and mobile app (iOS and Android). EU-hosted.
- Web app: app.labservices.io
- Mobile: iOS App Store · Google Play Store (links TODO)
- Hosting: EU datacenter (Denmark)
- Uptime SLA: 99.9% (Enterprise tier)
User roles and permissions
LabServices has three standard user roles.
- Project Manager: create cases, submit samples, view results for own cases
- Regional Manager: view and manage all cases within their region; export regional reports
- Organisation Admin: manage users, labs, and organisation settings
Lab integration
Lab Services connects you to labs running on Milva Lab to deliver structured sample submissions and receive digital results. See the Laboratories guide for details on how labs connect.
- Labs receive submissions in their own workspace on Milva Lab
- Results returned as structured data. No PDF email required.
Data and security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based. Data is stored in EU datacenters and subject to GDPR.
- EU datacenter (Denmark)
- Role-based access control
- Audit log of all submissions and result events
API access
A REST API is available for Enterprise tier customers: enabling integration with your project management system, ERP, or reporting system. Contact us to discuss your requirements.
- REST API: JSON
- Webhook notifications for result events
- API key authentication
- Documentation available on request (Enterprise)
Häufig gestellte Fragen
Do we need to install anything to use LabServices?
No. Lab Services is a cloud-hosted app, accessible via web browser at app.labservices.io and via mobile app on iOS and Android.
What user roles does LabServices support?
Three standard roles: Project Manager (create cases, submit samples, view results for their own cases), Regional Manager (manage all cases in their region and export regional reports), and Organisation Admin (manage users, labs, and organisation settings).
How is our data secured?
All data is encrypted in transit (TLS 1.3) and at rest (AES-256), access is role-based, and data is stored in EU datacenters under GDPR, with an audit log of all submissions and result events.
Is there an API for integrating LabServices with our own systems?
Yes. A REST API is available on the Enterprise tier, supporting integration with your project management system, ERP, or reporting system, with webhook notifications and API key authentication.
Need technical support?
Contact our team for integration questions, API access, or configuration.
Contact support